Privacy Policy

This notice explains how Doosis Ltd (“Doosis”, “we”, “us”) collects and uses personal information when you visit www.doosis.com, contact us, book a call, or talk to us about our services.

1. Who We Are

Doosis Ltd is the data controller for personal information collected through this website. We are registered in Scotland (company number SC715013). For any privacy question, email info@doosis.com.

2. What We Collect

Information you give us

• Your name, company, email address, phone number, and availability when you request a callback
• The details and any notes you enter when you book a call
• Messages you send through the website chat or by email
• Information you share with us during calls about your business and its needs

Information collected automatically

When you visit the website, the providers listed below receive technical information needed to deliver pages and features, such as your IP address, browser, device, and the pages you view. Our website analytics (Cloudflare Web Analytics) measure visits in aggregate, without cookies and without identifying you.

We do not ask for special category information, such as health details. Please do not send it to us.

3. Why We Use It, and Our Lawful Basis

• Responding to enquiries, chat messages, and callback requests: our legitimate interest in replying to people who contact us, and steps you ask us to take before a contract
• Arranging and holding calls: steps you ask us to take before a contract
• Understanding how the website is used: our legitimate interest in improving the website, using aggregate, cookieless statistics
• Keeping records: legal obligations, such as accounting records if you become a client

We do not sell your personal information or use it for third-party advertising.

4. Who We Share It With

We use these providers to run the website and to talk with you:

• Calendly: call booking
• Chatwoot: website chat
• Cloudflare: website delivery and security, and cookieless website statistics
• Our email and website hosting providers: receiving your messages and serving the website

We may also share information with professional advisers, where the law requires it, or with a successor if our business is reorganised or sold.

5. International Transfers

Some providers may process information outside the UK, including in the United States. Where that happens, we rely on the safeguards available under UK data protection law, such as adequacy regulations or approved contractual clauses.

6. How Long We Keep It

• Website enquiries and callback requests: up to 12 months, or until resolved
• Prospective-client contact details and call notes: 12 months from our last contact, unless a conversation is still active
• If you become a client: as set out in your agreement, and as long as the law requires for business and accounting records

7. Cookies

Our Cookie Policy explains what is stored in your browser and why.

8. Keeping Information Safe

We use appropriate technical and organisational measures to protect personal information, including encrypted devices, strong authentication, and access limited to the people who need it. No online transmission can be guaranteed completely secure.

9. Your Rights

Under UK data protection law, you can ask us to:

• Give you access to, and a copy of, your personal information
• Correct inaccurate information or delete information we no longer need
• Restrict or object to how we use your information
• Transfer information you gave us to you or another organisation, where applicable

Email info@doosis.com to make a request. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to resolve your concern first.

10. Children

Our services are for businesses and are not directed at children.

11. Changes to This Notice

We update this notice when our practices change. The date at the top of this page shows the latest revision.

12. Contact

Doosis Ltd
Hudson House, 8 Albany Street
Edinburgh EH1 3QB
Scotland, United Kingdom

Email: info@doosis.com